Okay

Howdy!

Kindly explain the problem(s) you are having with a detailed explanation so that it will be easier for both of us to troubleshoot any issues and/or bugs. Providing useful information such as WordPress version, Theme Version, and other 3rd party plug-ins installed/activated are recommended. By making your ticket public, you can help other people who have the same issues.

Our Support Agents are located anywhere in the world so you may have a different time zones. Kindly wait for 24 to 48 hours before posting again the same question. While we wanted to clear all of existing tickets at once, we advise you to be patient as it may take a while.

Providing virtual access to your WordPress powered website like admin username and password is very helpful. Other access such as FTP is also welcome. We store this credentials in a private and secure way making sure no one will have any access to it. In regards to this, we would like to advise you to change the password after we have troubleshot the bug.

Please do not forget to mark your topic or reply as private if you want to provide sensitive data such as usernames and password.

Enjoy!

  Public Ticket Activity

nathaniel freeman not recieveing emails   Updated 2 hours ago   4   Thrive - Intranet & Community WordPress Theme Most recent comment from nathaniel freeman:Can you log into my admin and  figure out why we are not receiving activation confirmation emails? I have set this up on different servers and I get the standard default WP/BP registration ... Arnab Remove Request Membership Button   Updated 4 hours ago   1   Klein - A Nitty-Gritty Community Theme Most recent comment from Arnab:Hi, On the 'Group Page' there is a 'Request Membership' button for Private groups. When it is clicked, users get to write an optional comment and click on the 'Send Request' button. It works fine ... Arnab Hide Create Group Button   Updated 4 hours ago   3   Klein - A Nitty-Gritty Community Theme Most recent comment from Arnab:It worked great! Thanks for the help :) Arnab Modify Group Home Page   Updated 4 hours ago   3   Klein - A Nitty-Gritty Community Theme Most recent comment from Arnab:Thanks Jasper! I was able to make the required changes using your instructions :) Alex Post Visibility Feature   Updated 10 hours ago   9   Klein - A Nitty-Gritty Community Theme Most recent comment from Alex:Hi Joseph,Just pasting what I indicated on our previous discussions. See below: I personally checked RtMedia\'s change log and saw this. 3.10.1 [Dec 30, 2015]Set media description before upload ... Nick IE 11 not displaying properly   Updated 11 hours ago   5   Thrive - Intranet & Community WordPress Theme Most recent comment from Joseph G.:The case is that IE11 does not support advance CSS anymore or CSS3. Please use Microsoft Edge. I really apologize for this issue. I would like to advice you to stop using IE as a browser, it is not ... Ling-en Translation not displaying   Updated 11 hours ago   2   Thrive - Intranet & Community WordPress Theme Most recent comment from Joseph G.:Hi, Ling-enCan you send me the full text? I would like to look it up in our PO file to verify if it exists or there are any translation errors.Thanks Karina subway plugin   Updated 11 hours ago   2   Thrive - Intranet & Community WordPress Theme Most recent comment from Joseph G.:Hi, KarinaThe theme could work with or with out subway. I'm not sure what errors are you having with regarding magento and https. The theme or atleast if WordPress is not connected to magento (if ... William Patch Google Apps Login Support   Updated 11 hours ago   2   Thrive - Intranet & Community WordPress Theme Most recent comment from Jasper Jardin:Hello, William Thank you so much for your kind words. We really appreciate it :) I’m happy to say this to you that Thrive supports two shared log in, using Google and Facebook ... Karina Link Menu   Updated 11 hours ago   2   Thrive - Intranet & Community WordPress Theme Most recent comment from Joseph G.:Hi, KarinaThe plugin is using the old BuddyPress API and that is the reason why it does not work in your website. There is however a work around to make it work.Another way is to use the custom menu. ... Karina Chat and Courses   Updated 14 hours ago   4   Thrive - Intranet & Community WordPress Theme Most recent comment from Jasper Jardin:Hello, Karina The following is our response to your concerns: 1.)  The chat plugin that we used in the demo is Wise Chat by Marcin Ławrowski. 2.)  To create a course page, go ... Alain Stylesheet is missing.   Updated 17 hours ago   2   Thrive - Intranet & Community WordPress Theme Most recent comment from Jasper Jardin:Hello, Alain The problem that you are experiencing today is due to an incorrect file upload. So to fix this, open the ‘Thrive-WordPress-Theme-1.8.6.zip’ file that you have downloaded in ... Jesse recurring 404 page   Updated 18 hours ago   2   Thrive - Intranet & Community WordPress Theme Most recent comment from Jasper Jardin:Hello, Jesse If your pages are returning a 404 error page, you just need to update your permalink settings to fix the issue. Go to Settings->Permalinks and click the Save Changes button. If ... Alex Video Uploaded to Activity Not Responsive   Updated 19 hours ago   7   Klein - A Nitty-Gritty Community Theme Most recent comment from Jasper Jardin:Hello, Alex I'm happy to inform you that this issue is already fixed, please download the latest version of the theme. Thank you so much, have great day! :) MAnuel Change the color of the message banner   Updated 19 hours ago   2   Thrive - Intranet & Community WordPress Theme Most recent comment from Jasper Jardin:Hello, ManuelTo change the color of the alert messages, go to Admin Dashboard > Appearance > Customize. After that it will redirect you to the WordPress Customizer, now on the sidebar that is ...
https://dunhakdis.ticksy.com/