Kindly explain the problem(s) you are having with a detailed explanation so that it will be easier for both of us to troubleshoot any issues and/or bugs. Providing useful information such as WordPress version, Theme Version, and other 3rd party plug-ins installed/activated are recommended. By making your ticket public, you can help other people who have the same issues.
Our Support Agents are located anywhere in the world so you may have a different time zones. Kindly wait for 24 to 48 hours before posting again the same question. While we wanted to clear all of existing tickets at once, we advise you to be patient as it may take a while.
Providing virtual access to your WordPress powered website like admin username and password is very helpful. Other access such as FTP is also welcome. We store this credentials in a private and secure way making sure no one will have any access to it. In regards to this, we would like to advise you to change the password after we have troubleshot the bug.
Please do not forget to mark your topic or reply as private if you want to provide sensitive data such as usernames and password.